Cancellation & Refund Policy

1. About this Policy

1.1 This Cancellation & Refund Policy explains how Customers may cancel subscriptions, the circumstances in which refunds may be available, and related billing matters.

1.2 This Policy forms part of the Agreement between Tradie View Pty Ltd (“TradieView”, “we”, “us” or “our”) and the Customer and should be read together with the Terms & Conditions, Product Terms and any applicable Order Form or Statement of Work.

1.3 This Policy sits within the order of precedence described in the Product Terms and Terms & Conditions.

1.4 Capitalised terms not defined in this Policy have the meaning given in the Terms & Conditions.

2. Free Trials

2.1 New Customers may be eligible for a free trial of the Platform. Trial length is typically 14 days but may vary and is configurable by TradieView at its discretion.

2.2 If the Customer does not cancel before the trial ends, the subscription will automatically convert to a paid subscription on the plan selected at sign-up and Fees will become payable.

2.3 TradieView will send a reminder email to the account holder at least 3 days before the trial ends, stating:

the date the trial will convert to a paid subscription;
the plan and Fees that will apply; and
how to cancel before conversion if the Customer does not wish to continue.

3. Cooling-off Period for New Paid Subscriptions

3.1 If you are a new Customer paying for a subscription for the first time, you may request a full refund within 14 days of your first payment (the “cooling-off period”), provided that during that period you have not:

created more than 5 jobs or projects;
sent more than 3 invoices or quotes to a customer;
connected a live payment or accounting integration; or
otherwise used the Platform to conduct business with a third party.

TradieView will assess a cooling-off refund request against these objective criteria and will provide reasons if a request is declined.

3.2 The cooling-off right does not apply to renewals, plan upgrades, add-ons purchased after the initial subscription, or annual/committed-term subscriptions after the initial cooling-off window has expired.

4. Monthly Subscriptions

4.1 Monthly subscriptions may be cancelled at any time via the billing settings in the Platform or by contacting support@tradieview.com.

4.2 Cancellation takes effect at the end of the current billing period. Access continues until the end of the paid period. No pro-rata refund is provided for the unused portion of a monthly billing period unless required by law or expressly agreed by TradieView.

4.3 If TradieView increases the Fees applicable to a Customer’s Plan, TradieView will give at least 30 days’ written notice before the increase takes effect. If the Customer does not agree to the increase, the Customer may cancel the affected subscription before the increase takes effect without penalty, and the previous Fees will continue to apply until the end of the then-current billing period.

5. Annual and Fixed-Term Subscriptions

5.1 Annual subscriptions are supplied for a committed 12-month term and are billed upfront (or as otherwise stated in the Order Form). In consideration for the discounted annual pricing, annual subscriptions are non-cancellable and non-refundable for change of mind during the committed term, except where required by applicable law (including the Australian Consumer Law) or otherwise expressly permitted by this Policy or the Agreement.

5.2 Enterprise or fixed-term subscriptions (including terms of up to 36 months) are governed by the applicable SOW or Order Form. Early termination does not release the Customer from paying Fees for the remainder of the committed term unless required by law or agreed in writing.

5.3 At the end of an annual term, the subscription renews annually unless the Customer has switched off renewal via Billing → Overview. TradieView sends renewal reminders at least 30 days and again 7 days before each annual renewal date.

5.4 The fee-increase notice and cancellation right in Section 4.3 applies equally to annual subscriptions at the point of renewal.

6. Termination by Either Party

6.1 Either party may terminate the Agreement in accordance with the termination provisions in the Terms & Conditions (including for material breach that remains unremedied after notice).

6.2 Early termination of a fixed-term or annual subscription by the Customer does not release the Customer from paying Fees for the remainder of the committed term unless required by law or agreed in writing.

6.3 If TradieView discontinues the Platform, or materially breaches the SOW or Agreement and fails to remedy that breach within a reasonable period after written notice, the Customer may terminate the affected subscription without further liability for Fees relating to the remainder of the committed term. In such cases TradieView will refund a pro-rata portion of any prepaid Fees for the unused remainder of the term.

7. How to Cancel

7.1 The preferred method of cancellation is through the billing settings in the Platform (Billing → Overview).

7.2 Customers may also cancel by emailing support@tradieview.com from the account holder’s registered email address. Cancellation requests are processed during business hours.

8. Effect of Cancellation

8.1 On cancellation or termination:

access to the Platform will cease at the end of the paid period (or immediately in the case of termination for cause);
unpaid Fees become immediately payable; and
Customer Data will be handled in accordance with the Privacy Policy and Terms & Conditions (including any post-termination export window).

9. Refunds and Chargebacks

9.1 Refunds are provided only as expressly set out in this Policy, where required by the Australian Consumer Law, where a billing error has occurred, or where TradieView agrees in writing.

9.2 Approved refunds are processed to the original payment method within a reasonable period (normally 5–10 business days, subject to the payment provider).

9.3 TradieView may reverse or recover any refund that was issued in error or obtained through misrepresentation.

9.4 If a Customer disputes a charge directly with their card issuer or bank (a chargeback) instead of contacting TradieView, TradieView may suspend the Account while the dispute is investigated. Customers are encouraged to contact support@tradieview.com in the first instance, as this is usually faster than a card-issuer dispute process.

9.5 Unless stated otherwise on an invoice, Fees are quoted exclusive of GST where GST applies (GST is added where required). Refunds are processed in the currency in which the original payment was made. Where currency conversion applies, the refunded amount may differ slightly from the original charge due to exchange-rate movement between the date of charge and the date of refund; TradieView is not responsible for such variations.

10. Australian Consumer Law

10.1 Nothing in this Policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

10.2 Where a non-excludable consumer guarantee applies and liability can be limited, TradieView’s liability is limited to resupplying the services or paying the cost of resupplying the services.

11. Contact

Cancellation, refund and billing enquiries should be directed to support@tradieview.com.