Product Terms

These Product Terms form part of the Agreement between Tradie View Pty Ltd (“TradieView”, “we”, “us” or “our”) and the Customer and apply to the use of specific features and modules of the TradieView Platform. They should be read together with the Terms & Conditions, Privacy Policy, Acceptable Use Policy and any applicable Order Form or Statement of Work.

1. About these Product Terms

1.1 These Product Terms set out additional terms that apply to particular features, modules and functionality of the Platform.

1.2 If there is any inconsistency between these Product Terms and the Terms & Conditions, the Terms & Conditions prevail except where these Product Terms expressly state otherwise in relation to a specific feature.

1.2A Order of precedence. Where a conflict arises between TradieView’s contractual documents, the order of precedence (highest first) is:

• (a) a signed Order Form or Statement of Work;
• (b) the Terms & Conditions;
• (c) these Product Terms;
• (d) the Privacy Policy (which prevails in relation to the handling of personal information); and
• (e) any other policy referenced by these documents.

1A. Definitions

1A.1 In these Product Terms, unless the context requires otherwise:

• (a) “Fees” means the subscription and usage charges payable by the Customer as set out in an Order Form, invoice or the Platform’s billing settings.
• (b) “Plan” means the subscription tier selected by the Customer, which determines available features, thresholds and pricing.
• (c) “Connection account” means a free, limited-functionality account provided to a client, subcontractor or supplier invited by a paying Customer under Section 4.
• (d) “Beta Feature” means any feature, module or integration that TradieView identifies as beta, early access, preview or experimental.
• (e) “Customer Data” has the meaning given in the Privacy Policy and Terms & Conditions.
• (f) “Platform” has the meaning given in the Terms & Conditions.

2. Feature Availability

2.1 Not every feature is available on every Plan, region, device or release.

2.2 TradieView may add, change, deprecate or remove features from time to time. Where a feature that materially affects the Customer’s use of the Platform is being discontinued, TradieView will use reasonable efforts to provide advance notice.

2.3 Beta Features are made available on an “as is” basis, may be changed or withdrawn at any time without notice, may be less reliable than generally available features, and are excluded from any service availability commitment.

3. Schedule of Rates (SOR) and Pricing Data

3.1 The Platform may provide access to Schedule of Rates data, pricing libraries or similar reference information.

3.2 SOR and pricing data are provided for convenience only and may be incomplete, outdated or inaccurate. The Customer remains solely responsible for verifying all rates, margins, quotes and pricing decisions.

3.3 TradieView does not warrant the accuracy, completeness or currency of any SOR or third-party pricing data.

4. Connection Accounts

4.1 A paying Customer may invite clients, subcontractors or suppliers to create Connection accounts with limited functionality.

4.2 The inviting Customer is responsible for all activity under Connection accounts it creates or invites.

4.3 Content submitted by a Connection account (including photos, forms, messages or documents) becomes part of the inviting Customer’s Customer Data and is retained and deleted in accordance with the Privacy Policy.

4.4 If the inviting Customer’s subscription ends or the Customer removes the Connection account, the Connection account holder’s access is removed. Previously submitted content may be retained by the Customer as part of its business records.

5. Usage Thresholds and Fair Use

5.1 Certain Plans are subject to usage thresholds (including storage, SMS volume, API calls, AI usage or number of Users).

5.2 TradieView may restrict or suspend features if thresholds are exceeded, or charge overage Fees in accordance with the applicable Plan or Order Form.

6. Communications Features (Email, SMS, Messaging)

6.1 The Customer is solely responsible for ensuring that all communications sent through the Platform comply with applicable spam, telemarketing, privacy and consumer laws (including the Spam Act 2003 (Cth) and equivalent legislation).

6.2 The Customer must not use the Platform for unlawful unsolicited bulk messaging, email warming, or any prohibited messaging practice.

6.3 TradieView may suspend messaging features where it reasonably suspects spam, abuse or breach of law.

7. Location, Attendance and Workforce Tracking Features

7.1 Location, site attendance and workforce tracking features are provided solely as tools to assist the Customer’s operations.

7.2 The Customer is solely responsible for complying with all applicable workplace surveillance, employment, industrial relations and privacy laws (including any requirement to provide notices to employees or obtain consents) when using these features.

7.3 TradieView does not monitor or verify the Customer’s compliance with those laws.

8. Artificial Intelligence Features

8.1 AI features are provided as assistance tools only. Outputs may contain inaccuracies, omissions or hallucinations.

8.2 The Customer must independently verify all AI-generated content (including draft replies, extracted data, summaries, classifications and recommendations) before relying on it for any business, contractual, financial, employment, safety or compliance decision.

8.3 AI features are subject to the additional restrictions and disclaimers in the Privacy Policy (particularly regarding Google User Data and model training).

9. Accounting, Invoicing and Multi-Currency Features

9.1 Accounting, invoicing and multi-currency conversion features rely on Customer Data and third-party exchange-rate sources.

9.2 Exchange rates and calculations are provided for convenience only and may differ from rates used by banks or accounting systems. The Customer remains solely responsible for the accuracy of all financial records, tax calculations and regulatory filings.

10. Reports, Dashboards and Analytics

10.1 Reports, dashboards and analytics are generated from Customer Data and configuration. TradieView does not warrant that any report is complete, accurate or suitable for any particular purpose (including audit, tax or regulatory purposes).

11. Third-Party Integrations

11.1 Certain features depend on third-party providers (including accounting platforms, payment processors, SMS providers, AI providers, mapping services and identity providers).

11.2 TradieView is not responsible for the availability, accuracy, security or performance of third-party services outside its reasonable control.

12. Intellectual Property

12.1 As between the Customer and TradieView, the Customer owns all Customer Data, including photos, documents, forms, SOR price lists and other content the Customer or its Users upload to the Platform.

12.2 TradieView and its licensors own all right, title and interest in the Platform, including its software, design, templates, trademarks, documentation, workflows and underlying technology. Nothing in these Product Terms transfers any such right to the Customer beyond the limited licence granted under the Terms & Conditions.

12.3 Content generated by AI features based on the Customer’s own Customer Data is provided to the Customer as an output of the service and may be used by the Customer for its business purposes, subject to the accuracy disclaimers in these Product Terms and the Privacy Policy. TradieView does not claim ownership of such outputs.

12.4 TradieView may use aggregated or de-identified data derived from use of the Platform for product improvement, benchmarking and analytics in accordance with the Privacy Policy.

13. Liability and Indemnity (Product Features)

13.1 To the maximum extent permitted by law, TradieView is not liable for any loss arising from the Customer’s reliance on Schedule of Rates data, exchange rates, AI-generated content, reports, dashboards, location data or any other output of the Platform, except to the extent such loss is caused by TradieView’s own breach of these Product Terms or the Terms & Conditions.

13.2 The general limitation of liability, exclusion of consequential loss and liability cap set out in the Terms & Conditions apply to all product features described in these Product Terms.

13.3 Nothing in these Product Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

13.4 The Customer indemnifies TradieView against any claim, loss, damage, cost or regulatory action arising from:

• (a) the Customer’s use of communications features in breach of applicable law;
• (b) the Customer’s use of location, attendance or workforce tracking features in breach of workplace surveillance, employment or privacy laws; or
• (c) any claim by the Customer’s employees, contractors, clients or suppliers relating to the Customer’s use of the Platform,

to the maximum extent permitted by law.

14. Service Availability and Third-Party Dependencies

14.1 TradieView will use reasonable efforts to maintain Platform availability but does not guarantee uninterrupted or error-free operation. Planned maintenance may be carried out with reasonable notice where practicable.

14.2 TradieView is not responsible for outages, delays, errors or unavailability caused by a third-party provider, internet or telecommunications failures, denial-of-service attacks, cyber incidents, or other circumstances reasonably beyond TradieView’s control (including force majeure events).

15. Suspension and Enforcement

15.1 In addition to the specific suspension rights described elsewhere in these Product Terms and in the Terms & Conditions, TradieView may suspend or restrict access to a feature, Account or Connection account where it reasonably believes doing so is necessary to prevent harm, security risk, unlawful use, or breach of these Product Terms or the Terms & Conditions, pending investigation or resolution.

16. Export Control and Sanctions

16.1 The Customer must not use the Platform in violation of any applicable trade sanctions, export control laws or restricted-party lists.

16.2 The Customer confirms that neither it nor its Users are located in, or ordinarily resident in, a country or region subject to comprehensive trade sanctions, nor identified on a restricted-party list maintained by Australia, the United States, the United Kingdom or the European Union.

17. General

17.1 These Product Terms form part of the Agreement and are governed by the laws of Queensland, Australia.

17.2 Capitalised terms not defined in these Product Terms have the meaning given in the Terms & Conditions or Privacy Policy.

© 2026 Tradie View Pty Ltd. All rights reserved. These documents are governed by the laws of Queensland, Australia.