Tradie View Pty Ltd | ABN 41 687 743 022 | ACN 687 743 022
Unit 8, 33-43 Meakin Road, Meadowbrook QLD 4131, Australia
Contact: support@tradieview.com
Version 2.1 · Effective April 2026
SMS & Communications Policy
1. Purpose
1.1 This policy applies to SMS (via Twilio), email (via SendGrid), push notifications (via Firebase), in-app messages and other communications sent by or through TradieView.
2. Service messages
2.1 Service messages include account alerts, job reminders, booking reminders, schedule changes, security notices, billing notices, downtime notices, support updates and legal or policy notices.
2.2 Service messages may be necessary to provide TradieView and may still be sent even if a User opts out of marketing.
3. Marketing messages
3.1 Marketing messages include promotions, offers, newsletters, upsells, product announcements and other commercial electronic messages.
3.2 TradieView includes a functional unsubscribe option in every marketing message, as required by the Spam Act 2003 (Cth) and ACMA rules.
3.3 Users may opt out of TradieView marketing communications at any time.
4. Customer-sent messages
4.1 Where the Customer uses TradieView to send SMS or email to its own staff, contractors, subcontractors, clients or suppliers, the Customer is responsible for:
- Consent (express or inferred) from each recipient;
- Clear sender identification;
- Message content compliance with law;
- Honouring unsubscribe and opt-out requests promptly;
- Compliance with the Spam Act 2003 (Cth), Privacy Act 1988 (Cth) and ACMA rules.
4.2 The Customer must not upload or use contact lists obtained without proper authority.
4.3 The Customer must promptly honour stop, unsubscribe and opt-out requests.
5. SMS terms
5.1 Message frequency varies depending on Customer configuration and usage.
5.2 Message and data rates may apply depending on the recipient's mobile service provider.
5.3 Recipients can reply STOP to opt out of SMS messages and HELP for assistance, as supported by Twilio.
5.4 Some transactional or service messages may continue where required for account security, legal notices or service operation.
6. Suspension of messaging
6.1 TradieView may suspend messaging features if it reasonably suspects spam, unlawful messaging, excessive complaint rates, provider restrictions (e.g., Twilio rate caps), high bounce rates, failure to honour opt-outs or other legal or operational risk.