Terms & Conditions

1. About these Terms

1.1 These Terms & Conditions apply to access to and use of TradieView, including the website, web application, mobile application, APIs, support services, onboarding services, subscription plans and related services supplied by Tradie View Pty Ltd.

1.2 These Terms form a legally binding agreement between Tradie View Pty Ltd and the Customer that creates an account, accepts an order form, signs a statement of work, pays for a subscription, uses a trial, or otherwise accesses TradieView.

1.3 These Terms should be read together with the applicable Order Form, Statement of Work, Product Terms, Privacy Policy, Product Privacy Notice, Acceptable Use Policy, Cancellation & Refund Policy, API Supplementary Terms, Data Processing Addendum and any other document expressly incorporated by reference.

1.4 If there is an inconsistency, the following order of priority applies: signed Order Form or Statement of Work; special conditions; these Terms; Product Terms; Data Processing Addendum; Acceptable Use Policy; Cancellation & Refund Policy; other policies.

1.5 These Terms are drafted for Australian business customers. If TradieView is supplied to customers outside Australia, additional local terms may apply.

2. Definitions

• Account means the TradieView account created for or on behalf of the Customer.
• Administrator means a User with authority to manage the Account, Users, billing details, permissions, settings or integrations.
• Agreement means these Terms and any incorporated Order Form, Statement of Work, Product Terms, policy, addendum or schedule.
• Customer, You or Your means the business, company, sole trader, partnership, trust, organisation or other entity that subscribes to, pays for, or uses TradieView.
• Customer Data means all data, information, files, records, documents, photos, job details, client details, employee information, contractor information, supplier information, quotes, invoices, reports, forms, comments, messages, attachments, integrations data and other content uploaded to, created in, stored in, transmitted through or processed by TradieView by or on behalf of the Customer.
• Fees means all subscription fees, user fees, module fees, onboarding fees, consulting fees, API fees, SMS fees, overage charges, storage charges, integration charges and other amounts payable to Tradie View Pty Ltd.
• Platform means TradieView's software, website, mobile applications, APIs, databases, dashboards, workflows, infrastructure, documentation, templates and related services.
• SOW means a statement of work, order form, accepted proposal, pricing plan, subscription confirmation or other written document setting out scope, pricing, term, special conditions or deliverables.
• User means any employee, contractor, subcontractor, administrator, client, invitee or other person authorised or invited by the Customer to access TradieView.

3. Term and subscriptions

3.1 The Agreement starts when the Customer accepts these Terms, signs an SOW, creates an Account, starts a free trial, pays Fees, or first uses the Platform.

3.2 Standard subscriptions are supplied on a monthly rolling basis. Customers may elect an annual subscription and receive a 15% discount on the equivalent monthly Fees, paid in advance.

3.3 Enterprise customers may enter into a fixed-term subscription (including 36-month terms) on custom commercial terms, which will be set out in the SOW or accepted proposal.

3.4 New customers may be eligible for a 14-day free trial of the Platform. Trial length may vary and is configurable by Tradie View Pty Ltd at its discretion. No payment is required during the trial. If the Customer does not cancel before the trial ends, the subscription will automatically convert to a paid subscription on the plan selected at sign-up.

3.5 At the end of a subscription term, monthly subscriptions renew monthly and annual subscriptions renew annually unless cancelled. For annual/fixed-term subscriptions, either party may prevent renewal by giving at least 30 days' written notice before the end of the current term.

3.6 Updated terms apply to new orders, renewals and new SOWs from their effective date, unless otherwise agreed in writing.

4. Licence and permitted use

4.1 Subject to payment of Fees and compliance with the Agreement, Tradie View Pty Ltd grants the Customer a limited, non-exclusive, non-transferable, revocable right to access and use TradieView during the subscription term for the Customer's internal business operations.

4.2 The Customer must use TradieView only for lawful business purposes and in accordance with the Agreement.

4.3 The Customer must ensure each User complies with the Agreement.

4.4 The Customer is responsible for all activity under its Account, including activity by Users, Administrators, invited subcontractors and third parties acting on its behalf.

4.5 User accounts must not be shared unless expressly permitted by TradieView in writing or by a published product feature.

4.6 TradieView may require multi-factor authentication (MFA), password rules, device controls, administrator verification or other security measures.

5. Customer responsibilities

5.1 The Customer is responsible for: selecting the correct plan; managing User access; maintaining billing details; removing former staff or contractors; checking Customer Data; and ensuring its use of TradieView complies with privacy, employment, workplace surveillance, safety, tax, accounting, consumer, spam and other applicable laws.

5.2 The Customer must ensure that it has all rights, notices, permissions and consents required to upload or process Customer Data, including personal information about employees, contractors, subcontractors, suppliers, clients and site contacts.

5.3 The Customer must not use TradieView as a substitute for legal, accounting, tax, engineering, building, employment, safety or financial advice.

5.4 The Customer is responsible for business decisions made using reports, schedules, invoices, quotes, tasks, job records, notifications, locations, multi-currency conversions or other outputs generated through TradieView.

6. Fees, billing and payment

6.1 The Customer must pay all Fees in accordance with the SOW, selected pricing plan, invoice or billing schedule.

6.2 Unless expressly stated otherwise, Fees are in Australian dollars and exclude GST.

6.3 Fees are payable in advance.

6.4 All payments are processed securely by Stripe, Inc. Tradie View Pty Ltd does not store full credit card numbers. Limited transaction data (last 4 digits, card brand, authorisation status) may be retained for reconciliation and fraud-prevention purposes.

6.5 Fees may be based on Users, seats, modules, storage, usage, SMS volume, API usage, integrations, onboarding, implementation, support tier or other pricing metrics stated in the applicable plan or SOW.

6.6 If the Customer adds Users, features, modules, integrations or usage during a billing period, TradieView may charge additional Fees on a pro-rata basis or in the next billing cycle.

6.7 Fees are non-refundable except as set out in the Cancellation & Refund Policy, where a billing error has occurred, where required by law, or where TradieView agrees in writing.

6.8 If payment is overdue by more than 14 days, TradieView may issue a payment reminder and restrict non-essential features.

6.9 If payment is overdue by more than 30 days, TradieView may suspend access until overdue amounts are paid.

6.10 TradieView may charge interest on overdue amounts at the RBA cash rate plus 4% per annum, calculated daily, to the extent permitted by law.

6.11 The Customer must reimburse reasonable recovery costs, including debt collection and legal costs, to the extent permitted by law.

7. Price changes

7.1 TradieView may change prices for future billing periods or renewals by giving reasonable notice (at least 30 days for monthly subscribers).

7.2 During an annual or fixed-term subscription, recurring Fees will not increase during the committed term unless the increase arises from additional Users, extra modules, increased usage, taxes, third-party provider charges, or an agreed variation.

7.3 For monthly subscriptions, the Customer may cancel before a notified price increase takes effect.

8. Customer Data

8.1 The Customer owns Customer Data.

8.2 The Customer grants Tradie View Pty Ltd a limited licence to host, store, copy, transmit, display, process, back up and otherwise use Customer Data only to provide, maintain, secure, support, improve and operate TradieView, comply with law, enforce the Agreement and exercise rights under the Agreement.

8.3 Tradie View Pty Ltd does not claim ownership of Customer Data.

8.4 The Customer is responsible for the accuracy, legality, reliability and appropriateness of Customer Data.

8.5 TradieView is not required to review Customer Data for legal compliance.

8.6 TradieView may generate aggregated, de-identified or anonymised insights from platform usage and operational data, provided they do not reasonably identify the Customer, a User or any individual unless agreed or permitted by law.

9. Privacy and personal information

9.1 Each party must comply with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

9.2 TradieView will handle personal information in accordance with its Privacy Policy and Product Privacy Notice.

9.3 The Customer is responsible for providing notices and obtaining consents required for personal information entered into TradieView by the Customer or Users.

9.4 The Customer must not upload sensitive information unless it has a lawful basis and appropriate consent or authority.

9.5 If the Customer uses location, timesheet, staff monitoring, site attendance, SMS, email or contractor management features, the Customer is responsible for complying with workplace surveillance, employment, industrial relations and privacy obligations (including the Workplace Surveillance Act 2005 (NSW) or equivalent Queensland legislation where applicable).

10. Security

10.1 TradieView will take reasonable technical and organisational steps to protect the Platform and Customer Data from misuse, interference, loss, unauthorised access, modification or disclosure.

10.2 Security controls may include encryption in transit (TLS/HTTPS), access controls, MFA, logging, monitoring, backups, firewalls, WAF/CDN controls, vulnerability management, and restricted personnel access.

10.3 The Customer is responsible for account security, device security, password practices, User permissions and promptly notifying TradieView of suspected unauthorised access at support@tradieview.com.

10.4 TradieView is not liable for unauthorised access caused by the Customer's failure to manage credentials, devices, Users, permissions or integrations.

11. Third-party services and integrations

11.1 TradieView may integrate with or rely on third-party services including accounting (Xero, MYOB, QuickBooks), payments (Stripe), SMS (Twilio), email (SendGrid), AI (OpenAI, Anthropic, Google Gemini), hosting (Emergent Labs), mapping (Nominatim/OpenStreetMap), identity (Google OAuth), and push notifications (Firebase).

11.2 Third-party services are subject to their own terms, privacy notices, availability, pricing, API limits and technical requirements.

11.3 TradieView is not responsible for third-party outages, API changes, pricing changes, service restrictions, data errors, security incidents, or acts or omissions of third-party providers outside TradieView's reasonable control.

11.4 By enabling an integration, the Customer authorises TradieView to exchange Customer Data with that third-party service as necessary to operate the integration.

12. Product changes and availability

12.1 TradieView may modify, improve, replace, suspend or discontinue features from time to time.

12.2 TradieView will use reasonable efforts to avoid materially reducing core subscribed functionality during a fixed term without reasonable notice or lawful basis.

12.3 TradieView does not guarantee uninterrupted or error-free service.

12.4 The Platform may be unavailable due to maintenance, upgrades, third-party outages, internet failures, cyber incidents, urgent security work, customer systems, force majeure or other causes beyond TradieView's reasonable control.

13. Support and services

13.1 Support is provided according to the Customer's plan, SOW, support policy or published Support & Service Levels document.

13.2 Onboarding, implementation, training, migration, consulting, custom integration and data services are provided only where stated in an SOW or accepted proposal.

13.3 The Customer must provide timely access, information, personnel, decisions, data and cooperation required for TradieView to deliver services.

13.4 Additional work caused by Customer delay, inaccurate information, scope changes or third-party issues may be charged at then-current rates.

14. Intellectual property

14.1 Tradie View Pty Ltd and its licensors own all intellectual property rights in TradieView, including software, source code, object code, designs, workflows, databases, templates, documentation, user interfaces, know-how, analytics, improvements, APIs, branding and related materials.

14.2 The Customer must not copy, modify, reverse engineer, decompile, disassemble, scrape, resell, sublicense, publish, commercially exploit, bypass, benchmark for competitive purposes, or attempt to derive source code or non-public business rules from TradieView.

14.3 The Customer retains ownership of Customer Data.

14.4 If the Customer provides feedback, suggestions, ideas or improvement requests, TradieView may use them without restriction or payment.

15. Confidentiality

15.1 Each party must keep the other party's confidential information confidential and use it only for the purposes of the Agreement.

15.2 Confidential information includes Customer Data, pricing, business information, security information, product plans, technical information and non-public commercial information.

15.3 Confidentiality obligations do not apply to information that is public through no breach, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law.

15.4 Confidentiality obligations survive termination.

16. Acceptable use

16.1 The Customer and Users must comply with the Acceptable Use Policy.

16.2 TradieView may suspend access where it reasonably believes use of the Platform creates a legal, security, privacy, spam, data protection, operational, reputational or service integrity risk.

16.3 Where practical, TradieView will give prior notice of suspension. Immediate suspension may occur for urgent security, illegal activity, non-payment, suspected unauthorised access, API abuse, spam, malware, privacy breach or third-party provider requirement.

17. Warranties and disclaimers

17.1 Each party warrants that it has authority to enter into the Agreement.

17.2 TradieView will provide the Platform and services with reasonable care and skill.

17.3 Subject to non-excludable rights under law (including the Australian Consumer Law), TradieView is provided on an as-available basis.

17.4 TradieView does not warrant that the Platform will be uninterrupted, error-free, entirely secure, fit for every Customer requirement, or compatible with every third-party service.

17.5 Nothing in the Agreement excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

18. Indemnities

18.1 The Customer indemnifies Tradie View Pty Ltd against claims, losses, damages, liabilities, costs and expenses arising from Customer Data; breach of the Agreement; unlawful use; breach of privacy, employment, surveillance, spam, consumer, tax, accounting or safety laws; infringement of third-party rights; unauthorised access caused by Customer systems or credentials; or claims by the Customer's employees, contractors, subcontractors, suppliers or clients relating to the Customer's use of TradieView.

18.2 TradieView indemnifies the Customer against third-party claims that the Platform, as supplied by TradieView and used in accordance with the Agreement, infringes Australian intellectual property rights.

18.3 TradieView's indemnity does not apply to claims caused by Customer Data, unauthorised modifications, third-party services, use contrary to the Agreement, or combination with products or services not supplied by TradieView.

19. Liability

19.1 To the maximum extent permitted by law, neither party is liable for indirect, consequential, special, incidental or punitive loss, including loss of profit, revenue, goodwill, opportunity, anticipated savings, business interruption or loss of data, except to the extent such loss cannot lawfully be excluded.

19.2 To the maximum extent permitted by law, TradieView's total aggregate liability arising out of or in connection with the Agreement is capped at the Fees paid by the Customer to TradieView in the 12 months before the event giving rise to the claim.

19.3 The liability cap does not apply to liability that cannot legally be capped, including liability for death, personal injury, fraud or wilful misconduct.

19.4 Where a non-excludable guarantee under the Australian Consumer Law applies and liability can be limited, TradieView's liability is limited to resupplying the services or paying the cost of resupplying the services.

20. Suspension

20.1 TradieView may suspend access if Fees are overdue, the Customer breaches the Agreement, use creates a legal or security risk, there is suspected unauthorised access, a third-party provider requires suspension, or suspension is required by law.

20.2 Suspension does not release the Customer from paying Fees due during a committed term unless required by law or agreed in writing.

21. Termination

21.1 Either party may terminate the Agreement if the other party materially breaches the Agreement and fails to remedy the breach within 30 days after written notice.

21.2 TradieView may terminate or suspend immediately for insolvency, non-payment after notice, illegal use, security risk, misuse, breach of confidentiality or intellectual property obligations, breach of the Acceptable Use Policy, or where required by law.

21.3 The Customer may terminate at the end of the subscription term by giving the required non-renewal notice.

21.4 Early termination of a fixed-term subscription does not release the Customer from paying Fees for the remainder of the committed term unless required by law or agreed in writing.

22. Consequences of termination

22.1 On termination or expiry, the Customer's access may cease, unpaid Fees become payable, and the Customer must stop using the Platform.

22.2 Subject to payment of outstanding Fees and technical limitations, TradieView will make Customer Data available for export for 30 days after termination.

22.3 After the export period, TradieView may delete, archive or de-identify Customer Data in accordance with its retention practices.

22.4 Backup copies may remain for a limited period before being overwritten or deleted in the ordinary course of business.

23. Disputes

23.1 Before starting court proceedings, except for urgent injunctive relief or debt recovery, the parties must first try to resolve the dispute in good faith.

23.2 If unresolved, the dispute must be escalated to senior representatives.

23.3 If still unresolved within 20 business days, either party may refer the dispute to mediation in Queensland, Australia.

23.4 If mediation fails, either party may commence court proceedings.

24. Force majeure

24.1 TradieView is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, cyberattacks, internet failures, cloud provider outages, power failures, industrial disputes, war, terrorism, pandemics, government action or third-party service failures.

25. Notices

25.1 Notices may be given by email, through the Platform, by post or by any other method stated in the SOW.

25.2 Legal notices to TradieView must be sent to support@tradieview.com. Privacy enquiries should be sent to support@tradieview.com. Security incident reports should be sent to support@tradieview.com. General support enquiries should be sent to support@tradieview.com.

25.3 Notices to the Customer may be sent to the Account owner, Administrator or billing contact.

26. Assignment

26.1 The Customer must not assign the Agreement without TradieView's prior written consent.

26.2 TradieView may assign the Agreement as part of a restructure, merger, sale of business, sale of assets, financing arrangement or corporate transaction, provided the assignee assumes the relevant obligations.

27. Governing law

27.1 The Agreement is governed by the laws of Queensland, Australia, unless the applicable SOW states otherwise.

27.2 The parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.