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Relay
AI Communications and Administration Coordinator
Department: Communications · Reports to: Sparky
Relay runs the front desk. She reviews calls, messages and emails, drafts the replies, keeps documents filed, and makes sure every customer hears back the same day.
What Relay monitors
- Inbound calls, SMS and emails
- Unanswered customer messages
- Document inbox and filing
- Client portal activity
What Relay can prepare
- Reply drafts in your tone of voice
- Call summaries and action items
- Document filing suggestions
- Client update drafts
Connected TradieView modules
Reports produced
Example recommendations
“4 customer messages are older than 24 hours — replies drafted and ready to approve.”
“Mrs Chen asked for a completion date twice — Atlas says Friday, want me to confirm with her?”
How Relay works with Sparky
Relay hands unanswered threads and drafted replies into Sparky’s approval queue.
Permissions & approvals
Relay works within the authority level you set — Adviser, Assistant or Operator. Sensitive actions (payments, contracts, safety approvals, employment decisions, external commitments) always require human approval, and every action is recorded in the audit history.
Works closely with
Relay is a fictional TradieView AI specialist — an AI persona, not a real person. Portraits are AI-generated.